Navigation · The Swink Group
30 minutes · No pitch · No corporate theater
The goal isn't to “get a VA.” It's to identify the work your business should stop leaving on the founder's plate, define the role that should own it, and find the right person to take responsibility for it.
The Swink Group offers seven specialized Remote Assistant roles with structured placement and VA Success Setup™ built in.
Not sure which role fits? Talk through the work on a free Strategy Call →
Founder / Team
Too much work. Too few owners.
Owner assigned
0 / 6
The person comes after the role makes sense.
What This Service Actually Is
Most founders don't need “a VA.” They need specific work to stop living on their plate. So we don't start with the person. We start with the role.
A capable Remote Assistant is not interchangeable with every other Remote Assistant. Communication, judgment, experience, systems knowledge, ownership, and workload all matter. The wrong hire can cost considerably more than having no hire at all.
What work needs to move, what ownership looks like, and what success requires.
Source and evaluate candidates against the actual role, not a generic VA label.
Build expectations, responsibilities, communication, and the operating foundation.
Work has an owner. The founder gets room to operate where they matter most.
The work doesn't disappear. It gets a better owner.
Seven Specialized Roles
Start with the area creating the most drag, then explore the role designed to own it. Select a role to see what it can own and where its pricing starts.
Remote Assistant
Inbox, calendar, scheduling, task tracking, and everyday administrative support.
On your plate→Owned by the role
Starting at $1,497/month
Starting at $2,297/month
Remote Assistant
Client communication, support inboxes, onboarding, retention, and customer follow-up.
On your plate→Owned by the role
Starting at $1,197/month
Starting at $1,797/month
Remote Assistant
Projects, SOPs, workflows, task management, and internal operational coordination.
On your plate→Owned by the role
Starting at $1,297/month
Starting at $1,997/month
Remote Assistant
CRM upkeep, pipeline management, contact organization, follow-up, and appointment coordination.
On your plate→Owned by the role
Starting at $1,197/month
Starting at $1,797/month
Remote Assistant
Content coordination, social scheduling, email support, posting, and marketing execution.
On your plate→Owned by the role
Starting at $1,597/month
Starting at $2,397/month
Remote Assistant
Expense tracking, invoicing, receipt organization, bookkeeping support, and financial administration.
On your plate→Owned by the role
Starting at $1,197/month
Starting at $1,797/month
Remote Assistant
Software management, website updates, automation support, integrations, and technical troubleshooting.
On your plate→Owned by the role
Starting at $1,297/month
Starting at $1,997/month
Not sure which role fits? That's what the Strategy Call is for.
Talk Through the Work →Starting Pricing
Every price below is a starting-at monthly investment for that role and capacity. Your exact investment is set after we understand the work, the level of support, and the person required to own it.
| Remote Assistant Role | Part-Time ~20 hrs / week | Full-Time ~40 hrs / week |
|---|---|---|
| 01Executive & AdminInbox, calendar, scheduling, task tracking, and everyday administrative support. | Starting at$1,497/month | Starting at$2,297/month |
| 02Customer Support & Client SuccessClient communication, support inboxes, onboarding, retention, and customer follow-up. | Starting at$1,197/month | Starting at$1,797/month |
| 03OperationsProjects, SOPs, workflows, task management, and internal operational coordination. | Starting at$1,297/month | Starting at$1,997/month |
| 04CRM & PipelineCRM upkeep, pipeline management, contact organization, follow-up, and appointment coordination. | Starting at$1,197/month | Starting at$1,797/month |
| 05Marketing SupportContent coordination, social scheduling, email support, posting, and marketing execution. | Starting at$1,597/month | Starting at$2,397/month |
| 06Bookkeeping & Finance AdminExpense tracking, invoicing, receipt organization, bookkeeping support, and financial administration. | Starting at$1,197/month | Starting at$1,797/month |
| 07Technology SupportSoftware management, website updates, automation support, integrations, and technical troubleshooting. | Starting at$1,297/month | Starting at$1,997/month |
All prices are starting-at monthly amounts, not fixed package rates. Engagement deposit: $250, applied to the first month's invoice.
Why “Starting At”
Four inputs shape the role-specific investment. We'd rather spend time getting the role right than sell you something that doesn't solve the problem.
Administrative support, client success, operations, bookkeeping, CRM, marketing, and technology roles require different levels of experience, judgment, and specialized capability.
The amount of work matters. Some businesses need roughly 20 hours of weekly support. Others need a full-time role with approximately 40 hours of dedicated capacity.
A role handling a handful of repeatable tasks is different from one coordinating projects, managing client touchpoints, maintaining workflows, and owning multiple operational responsibilities.
Businesses using complex CRMs, automations, accounting platforms, project-management systems, or specialized software need someone with the technical fluency to work confidently inside that environment.
The Real Cost
A Remote Assistant has a visible monthly price. The cost of leaving important work without a clear owner is harder to see. Invisible doesn't mean free.
The first question is, “Can I afford support?” The better question: what is the current setup already costing?
Unrecorded Operating ExpenseAmount
Leads cool off, appointments never happen, and potential revenue quietly disappears because nobody consistently owns the next step.
Slow responses, missed touchpoints, inconsistent onboarding, and preventable delays quietly reduce trust, retention, and referrals.
Administrative work, inboxes, scheduling, coordination, and repeatable tasks consume hours that could be spent selling, leading, building, or making decisions.
CRMs get stale, workflows break, data becomes unreliable, and expensive tools slowly stop helping because nobody clearly owns the upkeep.
Total DueEvery Week
Hiring is not automatically the answer. Sometimes the real problem is process, priorities, systems, or unclear ownership. But when recurring work genuinely needs a dedicated owner, the question becomes whether moving that work creates more capacity than the investment consumes.
How We Determine the Right Role
The starting rates are published. The Strategy Call exists to determine whether a Remote Assistant is actually the right answer, which role fits, and how much capacity the business needs.
We look at the bottleneck, workload, process, systems, priorities, and existing ownership before assuming another person is automatically the solution.
DecisionHire, redesign the work, or fix something else first.
We define the recurring responsibilities, decision boundaries, expected outcomes, required experience, and whether the work calls for part-time or full-time capacity.
DecisionRole, scope, skill level, and capacity.
Candidate fit goes beyond a résumé. Communication, judgment, systems familiarity, work style, and the responsibilities of the role all matter.
DecisionWhich candidate is actually suited to the role.
Once the placement is confirmed, VA Success Setup™ prepares the role, communication, workflows, access, expectations, and early priorities before launch.
DecisionLaunch with structure instead of improvising.
The Placement Journey
Twelve steps, four phases. Role → Fit → Setup → Ownership. The person comes after the role makes sense — and the work isn't finished when the Remote Assistant starts.
Phase 01
What the role owns, what it supports, and what success requires.
The recurring tasks and responsibilities that should move first.
Phase 02
Candidates are screened and assessed against the actual role, responsibilities, and working environment.
You review the candidates suited to the role.
You meet the candidates before anything is decided.
The placement is confirmed.
Phase 03
Access, tools, and the working relationship get set up.
Role clarity, delegation mapping, communication, and a structured launch. See what's included ↓
Phase 04
The role starts with context, priorities, and a defined operating lane.
Identify friction, reinforce expectations, and adjust before small issues become expensive ones.
TSG remains available for placement-related guidance as the working relationship develops.
When appropriate, handled according to your Placement Agreement.
Start Timing
Timing depends on the role, candidate availability, client responsiveness, and the complexity of the search. We'll give you a realistic picture on the Strategy Call.
Speed matters. Getting the role wrong matters more.
VA Success Setup™ · Included With Every Placement
Finding the right person matters. What happens immediately after placement matters just as much. VA Success Setup™ builds the operating environment the Remote Assistant is stepping into: defined ownership, the right work transferred, clear operating rules, and a stronger first 30 days.
01 · Before Day One
Define what the Remote Assistant owns, what they support, where their authority begins and ends, and what successful performance looks like.
Clear ownership before work begins.
02 · Work Transfer
Identify the recurring tasks, responsibilities, and operational load that should move from the founder or team first.
Highest-impact work moves first.
03 · Operating Rules
Establish reporting rhythm, communication expectations, escalation paths, workflows, tools, and the systems the role works inside.
Fewer assumptions. Better handoffs.
04 · Day One
The Remote Assistant starts with context, priorities, access, expectations, and a defined operating lane instead of receiving a random pile of tasks.
Start with structure — not chaos.
05 · First 30 Days
Establish rhythm, transfer responsibility, identify friction, reinforce expectations, and adjust before small issues become expensive ones.
Build traction before adding more.
Day 30
The Remote Assistant understands what they own, how they work, and what success looks like.
Built Into the Placement
Candidates are assessed before being presented for consideration.
Selection is based on the actual role, responsibilities, and working environment.
The role is integrated into the processes and systems the business already uses.
TSG remains available for placement-related guidance as the working relationship develops.
Applicable replacement or re-matching support is handled according to the Placement Agreement.
Most Remote Assistant relationships don't fall apart because the person is incapable. They fall apart because the business never created clarity, ownership, or a workable operating rhythm.
Common Questions
Pricing, billing, flexibility, commitment, and placement fit should not require digging through fine print just to understand the basics.
Because TSG is not trying to compete with the lowest-cost marketplaces. The engagement includes role-specific matching, screened talent, VA Success Setup™, and placement support. The goal is a person who can become useful inside the operation, not simply the cheapest available pair of hands.
They're where each role starts. The listed amounts are starting-at monthly prices, not fixed package rates. Your exact investment is established after the role, workload, scope, and systems involved are understood.
No. Billing is handled through The Swink Group. That keeps the commercial relationship, invoicing, and placement support centralized rather than creating several separate relationships for the client to manage.
The applicable engagement term is stated in your Placement Agreement. Operationally, a new Remote Assistant usually needs enough time to move through onboarding, calibration, delegation, and real workflow integration. The relationship typically becomes more valuable as familiarity and ownership increase.
Potentially, yes. Support needs change as businesses grow. A part-time role may eventually require full-time capacity, or the underlying responsibilities may evolve. TSG can reassess the workload and determine what structure makes sense next.
We address the placement rather than leaving you to restart the search by yourself. Applicable replacement or re-matching support is provided according to the terms of your Placement Agreement. The goal is to preserve what was learned from the first match and make the next decision stronger.
One Last Thing
Bring us the workload, the bottleneck, the follow-up that keeps getting missed, or the shit that somehow keeps landing back on your desk. We'll help determine whether it needs a person, which role fits, and how much capacity actually makes sense.
On Your Plate
Give it an owner.
Start With the Problem
This isn't a call where we're going to shove the most expensive option at you. We'll look at what's happening, what needs an owner, and whether one of our seven Remote Assistant roles is actually the right solution.
About 30 minutes. If a Remote Assistant isn't the answer, we'll tell you.
