The work shouldn't stop when you stop pushing it.

They own operational follow-through on defined work: project coordination and tracking, SOP and workflow documentation, recurring tasks, internal coordination, task follow-through, onboarding support, project-tool upkeep, reporting, vendor coordination, meeting action items, deadline tracking, and blocker escalation. Scope is defined during VA Success Setup™.

An Executive & Admin Remote Assistant protects the founder's attention by handling the administrative work around you — inbox, calendar, meetings. An Operations Remote Assistant supports the operating layer of the business itself — workflows, projects, documentation, recurring execution, handoffs, and visibility. Some businesses use both.

Yes — capturing, organizing, maintaining, and updating them. The focus is short, usable documentation the team actually opens: SOPs, checklists, process maps, templates, and tool notes. Not manuals nobody reads.

Yes. Keeping your project-management tool accurate and trusted is a core part of the role. The specific tools you use are confirmed during matching and setup.

That's common, and it's often why founders call. Setup starts by mapping what exists today — workflows, tools, SOPs, handoffs — and picking the highest-friction areas first. If the problem is bigger than follow-through and needs operating design, we'll say so; that's where TSG consulting may fit.

Yes. Cross-team coordination, handoffs, and follow-up are central to the role, within the ownership and escalation rules agreed during setup.

Yes. Recurring work gets a defined cadence and deadlines are tracked, so due dates become visible earlier — and follow-up happens before something is missed, not after.

The blocker is flagged early and routed through the agreed escalation path — with context, the options, and who needs to decide. Decisions stay with the person who owns them.

Not on their own. They can surface friction, suggest improvements, and help implement changes leadership approves — then update the documentation to match.

Through the reporting cadence set up during VA Success Setup™ — for example, a regular status summary and a project board that reflects reality. You should be able to see what's moving and what's stuck without asking.

Role Clarity, Delegation Mapping, Communication & Workflow Setup, a Structured Launch, and a 30-Day Success Plan with checkpoints. For this role it covers current workflows, recurring responsibilities, existing SOPs, tools, project-management structure, task ownership, reporting cadence, escalation paths, founder dependencies, team handoffs, and the highest-friction operational areas.

Part-time is approximately 20 hours per week, starting at $1,297/month — often follow-through on a defined set of workflows. Full-time is approximately 40 hours per week, starting at $1,997/month — broader ownership across the operating layer. Both are starting prices and include VA Success Setup™.

We'll look at where routine work still depends on you, whether this role fits, and whether part-time or full-time makes sense. If it's a fit, we define scope and begin VA Success Setup™ and matching. Timing depends on scope and matching, and we'll give you a realistic picture on the call.