Different kinds of work require different billing structures. This Policy explains the rules that apply across The Swink Group, while your actual agreement controls the numbers, timing, milestones, and commercial terms for your specific engagement. Scope gets written down. Pricing gets disclosed. Work earns the invoice.
Final balances, cancellation, renewal, or completion.
The Simple Rule
This Policy explains how billing works generally. The written agreement for your actual engagement gets to be specific.
Billing & Payment Policy · Effective August 30, 2026
This Billing & Payment Policy explains how Jeremy Allen Swink, LLC, doing business as The Swink Group (“The Swink Group,” “TSG,” “Company,” “we,” “us,” or “our”) handles payments, deposits, recurring billing, refunds, cancellations, payment disputes, and related financial matters.
The Swink Group provides a variety of Services, which may include:
business and operations consulting;
executive advisory;
customer success and client operations consulting;
CRM, systems, and automation work;
implementation projects;
marketing, websites, funnels, and digital Services;
Remote Assistant or Virtual Assistant sourcing and placement;
staffing-related Services;
diagnostics, reviews, and assessments;
training and documentation; and
other professional Services.
Different Services may use different billing structures.
Depending on the engagement, billing may include:
one-time project fees;
diagnostic or assessment fees;
deposits;
retainers;
milestone payments;
monthly recurring fees;
placement fees;
implementation fees;
hourly fees where specifically agreed;
subscription or support fees; or
other agreed payment arrangements.
The applicable pricing and payment schedule will be communicated before you become obligated to pay.
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Article 02: Deposits, Retainers, and Advance Payments#
Some engagements may require a deposit, retainer, reservation fee, placement fee, or other advance payment before work begins or capacity is reserved.
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Advance Payment
Where an advance payment is designated as non-refundable, that condition will be disclosed before payment.
Advance payments may be used to:
reserve professional capacity;
begin discovery or diagnostic work;
initiate recruiting or candidate sourcing;
begin project planning;
cover onboarding or setup work;
initiate implementation; or
otherwise begin performing the agreed Services.
Unless otherwise stated in writing, payment of a deposit or retainer does not guarantee a specific business result, candidate placement, implementation outcome, or completion date where completion depends on client cooperation or circumstances outside our control.
Certain Services may be billed on a recurring basis.
Examples may include:
ongoing advisory;
monthly support;
Remote Assistant or staffing Services;
CRM or technology support;
retainers; or
other recurring engagements.
Where recurring billing applies, the amount, billing frequency, and cancellation requirements will be disclosed in the applicable agreement or checkout terms.
By agreeing to recurring billing and providing an authorized payment method, you authorize us or our payment processor to charge the applicable recurring fees according to the agreed schedule until the recurring service is canceled or terminated in accordance with the applicable agreement.
A recurring fee does not necessarily mean that every month will involve identical tasks, deliverables, or usage unless specifically stated in writing.
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Article 05: Remote Assistant and Placement Billing#
Remote Assistant, Virtual Assistant, recruiting, staffing, and placement engagements may involve commercial terms that differ from consulting or project work.
Depending on the arrangement, these terms may include:
sourcing or recruiting fees;
placement fees;
deposits;
onboarding fees;
recurring service fees;
worker-related costs;
conversion or direct-hire fees;
replacement provisions; or
other staffing-related charges.
The applicable Remote Assistant or placement agreement will control those specific terms.
No general statement on this website should be interpreted as creating a universal placement fee, replacement guarantee, refund right, monthly rate, or direct-hire fee for every Remote Assistant engagement.
We may accept payment through one or more third-party payment processors using methods such as:
credit card;
debit card;
ACH or bank transfer; or
other approved electronic payment methods.
Available payment methods may vary by invoice or engagement.
Payment information is handled through third-party payment processors. The Swink Group does not generally store full payment-card numbers on its own systems.
You are responsible for maintaining accurate billing information and ensuring that any payment method you provide is authorized for use.
If a payment fails or becomes overdue, we may contact you to request updated payment information or payment of the outstanding balance.
Where permitted by the applicable agreement and law, overdue accounts may result in:
suspension of Services;
postponement of scheduled work;
suspension of access to deliverables or systems;
cancellation of future work;
termination of the engagement; or
collection efforts for amounts properly owed.
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Payment Principle
We are not required to continue providing Services indefinitely while an account remains unpaid.
Suspension or termination for nonpayment does not eliminate amounts already earned or otherwise properly due.
Any late fees, interest, collection charges, or other consequences will apply only where disclosed in the applicable agreement or otherwise permitted by law.
Because The Swink Group primarily provides professional Services rather than standardized consumer goods, refund eligibility depends on the nature and status of the engagement.
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General Refund Rule
Unless otherwise provided in a written agreement, fees already earned for Services performed are generally non-refundable.
Refund eligibility may be limited once we have:
performed consulting or advisory work;
completed a diagnostic or assessment;
reserved substantial professional capacity;
begun recruiting or candidate sourcing;
commenced implementation;
created or delivered work product;
provided access to deliverables;
incurred nonrecoverable third-party costs; or
otherwise substantially performed the agreed Services.
We do not guarantee refunds simply because:
a client changes direction;
recommendations are not implemented;
a client no longer wishes to continue;
a candidate is not selected;
a desired business result does not occur;
circumstances outside our control affect the outcome; or
a client becomes dissatisfied with a result that was never guaranteed.
Nothing in this Policy limits refund rights that cannot legally be waived.
Cancellation requirements vary depending on the Service.
One-time projects, monthly advisory engagements, recurring support, Remote Assistant Services, and other engagements may have different notice requirements.
The applicable written agreement will govern:
required notice;
effective cancellation date;
final billing;
outstanding project fees;
recurring charges;
placement or conversion obligations;
work already completed; and
any surviving obligations.
Unless otherwise stated in writing, cancellation does not retroactively undo Services already performed or eliminate payment obligations already earned.
Fees quoted by The Swink Group may not include taxes, duties, assessments, withholding obligations, or similar governmental charges unless expressly stated.
Clients are responsible for taxes or similar obligations applicable to their purchase where legally required, except for taxes imposed directly on The Swink Group's own income.
If we are legally required to collect a tax from you, it may be added to the applicable invoice or transaction.
Unless otherwise stated, pricing displayed by The Swink Group is generally expressed in United States Dollars (USD).
Clients using payment methods denominated in another currency may incur conversion charges, foreign transaction fees, intermediary-bank fees, or other charges imposed by their financial institution or payment provider.
The Swink Group is not responsible for third-party currency-conversion rates or financial-institution fees.
If you believe a charge was made incorrectly, we ask that you contact us and make a reasonable good-faith effort to resolve the matter before initiating a chargeback or payment dispute.
Nothing in this Policy prevents you from exercising legitimate rights available under applicable law or through your financial institution.
However, knowingly false, fraudulent, or abusive chargebacks may constitute a breach of our Terms or applicable agreement.
When responding to a payment dispute, we may provide the payment processor, financial institution, card network, or dispute provider with relevant documentation, including:
agreements;
invoices;
payment authorizations;
communications;
project records;
proof of Services performed;
access logs;
delivery records; and
other information reasonably relevant to the dispute.
This Billing & Payment Policy should be read together with our Terms of Service and any applicable written Service Agreement, Statement of Work, proposal, placement agreement, order form, or checkout terms.
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Order of Control
If documents conflict, the more specific written agreement governing the applicable engagement controls to the extent of the conflict.
This Policy is governed by the laws of the State of Wyoming, except where applicable law requires otherwise.
Disputes concerning billing or payment are subject to the dispute-resolution provisions contained in our Terms of Service or the applicable written agreement.
