Your business tools shouldn't need the founder as tech support.

The routine technology work behind the business: user accounts and permissions, new-hire setup and offboarding cleanup, workspace and collaboration-tool administration, software setup and configuration, form and scheduling configuration, support for existing automations, routine website changes, basic domain and DNS administration within defined boundaries, documentation, software inventory and subscription tracking, tool research, vendor-support coordination, and routine troubleshooting. Exact scope and required skills are defined during scoping and VA Success Setup™.

No. This isn't a managed IT service provider or a cybersecurity company. It's practical support for the business tools your team already uses. Network infrastructure, server administration, security services, and incident response belong with the appropriate IT or security professional.

No. Custom software, application and API development, advanced coding, database engineering, DevOps, and complex custom website work aren't included by default. Some candidates have development skills; when they're needed, they're scoped intentionally rather than assumed. Some work genuinely needs a developer, and we'll say so.

Yes, routine ones. Issues move from reported, to context gathered, to checking known processes, to testing, to resolved or escalated, then documented and closed. Access problems, stopped automations, form routing, and routine configuration are typical. Outages, suspected breaches, custom-code defects, and advanced API failures are escalated.

Yes. User-account administration and permission maintenance are core to the role, using named accounts, least-privilege permissions, MFA, and documented access. Company ownership of critical accounts stays with you.

Yes. New hires: create accounts, assign permissions, add to tools, share documentation, confirm access. Offboarding: disable accounts, revoke permissions, transfer ownership, remove shared access, confirm completion.

Yes, as administration support: users, groups, permissions, shared drives, and routine settings, within the authority you define. Platform experience is confirmed during matching.

Remote Assistants can be matched based on the tools your business already uses, including common platforms like these. Experience with your specific tools and the required skill level are confirmed during scoping and matching rather than assumed.

Depending on candidate skill, they can maintain existing automations, troubleshoot routine failures, and build simple approved workflows in tools like Zapier, Make, or native automation features, then test, document, and monitor them.

It gets flagged. Complex multi-system architecture, mission-critical integrations, custom APIs, advanced webhooks, large data migrations, and custom-coded integrations may require TSG Systems / CRM consulting, an automation specialist, or a developer.

Yes, routine administration: content edits, images, page updates, forms, links, basic troubleshooting, and plugin or CMS upkeep where qualified. Custom development, full redesigns, advanced technical SEO, and uptime guarantees aren't part of the role. Larger website work is scoped separately.

Basic administrative support within defined boundaries, such as documented record updates you've approved or coordinating with your registrar or host. Changes that could take email or the website down are handled carefully, with approval, and escalated when they're beyond the role.

They can help execute basic security hygiene: user-access reviews, MFA setup, password-manager administration, removing former-user access, permission cleanup, and software-update coordination. They don't provide cybersecurity consulting, penetration testing, incident response, compliance auditing, threat monitoring, or forensics. A genuine incident goes to an appropriate professional.

They can administer your password manager: adding users, organizing shared vaults, and removing access during offboarding. Shared master passwords and uncontrolled credential storage are avoided, and you keep ownership of the vault.

The Remote Assistant gathers context, documents what's been tried, and routes it through the escalation path agreed during setup, whether that's a vendor, your developer, an IT or security professional, or TSG consulting. The goal is a faster, better-informed hand-off, not a guess.

Yes. Tool inventory, account owners, a user-access matrix, setup instructions, troubleshooting notes, an automation map, integration notes, onboarding and offboarding checklists, vendor contacts, renewal dates, known limitations, and escalation paths. Short and usable, not giant manuals.

Yes. A software register covering each tool's purpose, owner, admin, users, renewal, dependencies, and status. They can surface unused or duplicate tools for leadership to review; whether to cancel is your call, and savings aren't promised.

During VA Success Setup™, based on the role. Access should match the job: named accounts, least-privilege permissions, MFA, documented access, approval for sensitive changes, and admin rights only where the work genuinely requires them.

Role Clarity, Delegation Mapping, Communication & Workflow Setup, a Structured Launch, and a 30-Day Success Plan with checkpoints. For this role it covers the technology inventory, tools, user accounts, admin ownership, current integrations, existing automations, websites, domains, recurring maintenance, open tech issues, vendor relationships, documentation, access permissions, escalation rules, approval authority, security-sensitive tasks, and specialist or developer handoffs. It isn't a comprehensive architecture audit; that's a Systems / CRM consulting engagement.

Part-time is approximately 20 hours per week, starting at $1,297/month, often user and access admin, routine troubleshooting, and upkeep for a defined set of tools. Full-time is approximately 40 hours per week, starting at $1,997/month, with broader ownership that may include automation monitoring, website administration, documentation, and the software register. Both are starting prices and include VA Success Setup™.

We'll talk through your tools, where tech work keeps landing on you, and what's routine versus specialist work. If the role fits, we define scope and required skills and begin VA Success Setup™ and matching. Timing depends on scope and matching, and we'll give you a realistic picture on the call.