Billing Policy

1. Non-Refundable Deposit

A non-refundable deposit of $250.00 is required upon signing your Service Agreement with The Swink Group. This deposit secures your engagement, initiates the VA matching process, and covers the administrative and operational costs of your VA Success Setup™ onboarding.

This deposit is non-refundable under all circumstances, including if you choose to cancel before your VA begins work. By submitting your deposit, you acknowledge and agree to this policy.

2. Monthly Service Billing

Your monthly service fee is billed on the date your VA begins active work with your business. The first monthly invoice will reflect your total monthly fee minus the $250 deposit already paid.

Subsequent monthly invoices are billed on the same calendar date each month (the "billing anniversary date") for the duration of your engagement. If your billing anniversary date falls on a weekend or holiday, your invoice will be processed on the next available business day.

Your exact monthly rate is specified in your signed Service Agreement. The Swink Group will provide written notice of any rate changes at least 30 days in advance.

3. Accepted Payment Methods

We accept payment via credit card, debit card, and ACH bank transfer through our secure payment processing platform. By providing your payment information, you authorize The Swink Group to charge the agreed fees on the billing schedule described above.

Payment information is stored and processed securely through our payment processor. The Swink Group does not store full card numbers on our own servers.

4. Late Payments

Invoices are due upon receipt. If a payment fails or is not received within five (5) business days of the due date, The Swink Group will notify you and make a second attempt to process payment.

If payment is not received within ten (10) business days of the original due date, The Swink Group reserves the right to suspend VA services until the account is brought current. Continued non-payment beyond fifteen (15) business days may result in termination of the engagement and referral of the outstanding balance for collections.

5. Refund Policy

The Swink Group handles refund requests on a case-by-case basis. As a service-based business, we do not offer automatic refunds for services that have already been rendered.

If you believe a billing error has occurred, or if you have concerns about the quality or delivery of services, please contact us within ten (10) business days of the billing date. We will review your situation in good faith and respond with a resolution within five (5) business days.

Factors considered in refund determinations include the scope of work completed, the nature of any service issues, the client's communication and cooperation throughout the engagement, and any other relevant circumstances. All refund decisions are made at the sole discretion of The Swink Group.

6. Cancellation

Cancellation terms are governed by your signed Service Agreement. In general, written notice of cancellation is required prior to your next billing anniversary date to avoid being charged for the following month.

Upon cancellation, all outstanding balances for services rendered through the cancellation date are due and payable immediately. The $250 deposit is not applied to or refunded upon cancellation.

7. Disputed Charges

If you believe a charge was made in error, please contact us directly before initiating a chargeback with your bank or card issuer. We are committed to resolving billing issues quickly and fairly. Initiating a chargeback without first contacting us may result in immediate suspension of services and referral of the matter for dispute resolution.

8. Governing Law

This Billing Policy is governed by the laws of the State of Wyoming. Any disputes related to billing shall be resolved in accordance with Wyoming law and the dispute resolution provisions of our Terms and Conditions.

9. Contact Us

For billing questions, disputes, or refund requests, please contact:

Jeremy Allen Swink, LLC d/b/a The Swink Group
Sheridan, Wyoming
Email: [email protected]
Phone: (307) 323-2544
Website: theswinkgroup.com